Shipping policy

The Squirrels Nest ships trading cards within Canada. We pack orders using protective card holders and bubble mailers appropriate to the contents.

Order Processing

Orders are processed and handed to Canada Post within 1–2 business days, excluding weekends and statutory holidays.

Processing time is separate from delivery time. If an unexpected issue delays your order, we will contact you using the email address provided at checkout.

Shipping Destinations

We currently ship to Canadian addresses only.

Shipping Rates

All shipping prices are in Canadian dollars.

Shipping method	Cost	Availability
Untracked Lettermail	$3.99 CAD	Orders with a merchandise subtotal under $50
Tracked Shipping	$14.99 CAD	Available on all orders; required for merchandise subtotals of $50 or more

Applicable taxes are shown at checkout.

Untracked lettermail is available only where the packed order meets Canada Post’s size requirements and weighs no more than 100 g. We check packages before mailing.

If your order does not qualify for the shipping method selected, we will contact you before dispatch to arrange an alternative. We will not charge additional shipping without your agreement. If you prefer not to proceed, you may cancel the unshipped order for a full refund.

Delivery Times

Delivery time begins when Canada Post receives your package. Any delivery estimates shown at checkout are estimates rather than guarantees.

Delivery may take longer because of weather, holidays, service disruptions, or the destination. If your order appears delayed, please contact us so we can investigate.

Tracking

For tracked shipments, we will email your tracking information once your order has shipped. Tracking updates may take time to appear.

Untracked lettermail does not include a tracking number or delivery confirmation.

Shipping Addresses

Please check your shipping address carefully before completing your purchase.

If you notice an error, contact squirrelnestmtg@gmail.com as soon as possible. We will do our best to update the address before dispatch, but cannot guarantee changes once an order has shipped.

If a package is returned because of an incomplete or incorrect address, we will contact you to arrange the next steps. Any additional postage will be discussed before reshipping.

Lost, Damaged, or Delayed Orders

Please contact us if your order has not arrived or arrives damaged. Include your order number and, for damage claims, photographs of the cards and packaging. Please retain the packaging while we review the issue.

We will investigate and work with you on an appropriate resolution. Choosing untracked shipping does not remove your rights under applicable consumer protection laws.

For incorrect cards or condition discrepancies, please refer to our Returns and Refunds Policy.

Changes and Cancellations

To request a change or cancellation, email us as soon as possible. We will try to accommodate requests before dispatch, but changes cannot be guaranteed once processing has begun.

This policy does not limit any cancellation, refund, or other rights available under applicable law.