At The Squirrels Nest, we aim to describe every card accurately and package each order carefully. If something is wrong with your order, please contact squirrelnestmtg@gmail.com so we can help.

Incorrect Cards, Damage, and Condition Issues

Please inspect your order upon arrival. If you receive an incorrect card, shipping damage, or a card whose condition differs materially from its description, please contact us within 7 calendar days of delivery.

Include your order number, a description of the issue, and clear photographs of the card’s front and back. For shipping damage, please also photograph and retain the packaging.

We will review the issue and work with you on an appropriate resolution, such as a replacement, return, or refund.

Card Condition and Disclosed Damage

Cards are sold in the condition stated on their product listings. Where a listing identifies photographs as showing the exact card, those photographs form part of its condition description.

Wear or damage clearly disclosed before purchase—including creases on cards listed as Poor or Damaged—is not, by itself, grounds for a condition-related return. Please contact us if the card has additional damage or differs materially from the listing.

Change-of-Mind Returns

We do not offer returns or exchanges for a change of mind, accidental purchases, or changes in a card’s market price, except where required by applicable law. Please review the card’s set, collector number, language, finish, condition, and quantity before ordering.

Returning an Item

Please contact us before sending a return. We will provide return instructions and confirm whether a return is necessary.

Returned cards must be the same cards supplied and remain in the condition in which they were received. Please avoid playing with, altering, or further damaging a card while an issue is being resolved.

For an incorrect item or confirmed condition discrepancy caused by our error, we will provide a prepaid return label or reimburse reasonable return postage agreed upon in advance.

Refunds and Replacements

We will notify you of the resolution after reviewing your request and, where necessary, inspecting the returned cards.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Replacements depend on availability. If a suitable replacement is unavailable, we will arrange an appropriate refund.

Your Consumer Rights

This policy, including the requested 7-day reporting window, does not limit any rights or remedies available under applicable consumer protection laws.

Contact

For return requests or questions about your order, email squirrelnestmtg@gmail.com.